Survivor Assistance

Our Survivor Assistance team is here to answer any questions you may have and to help you and your family with account settlement for your loved one. To get started, complete our Deceased Account Checklist below .


Please contact our Survivor Assistance Team
Monday-Friday from 8:30 A.M. - 5:30 P.M.

All supporting documents
can be sent by email, fax, or mail:


Security Service Federal Credit Union
Attn: Account Services Survivor Assistance
P.O. Box 691510
San Antonio, TX 78269-1510


Please complete our Deceased Account Checklist
to notify SSFCU of a member's death.

Go to form


Please view our Survivor Assistance Guide
(PDF) for more information.