Vehicle Total Loss

Having your car damaged in a vehicle accident can be a stressful situation filled with uncertainty and worry. If your car has been determined to be a total loss, Security Service can help you navigate the next steps.


Tips Following a Total Loss


Follow these tips to make the vehicle total loss process as easy as possible.
  • Tip 1: Communication is Key  – Make sure your insurance company is in contact with Security Service as soon as your vehicle is deemed a total loss.

    Security Service representatives are available to assist you, Monday-Friday, 8:30 a.m. to 5:30 p.m., toll-free at 1.888.762.9136.

  • Tip 2: Don't Forget Gap – If you have purchased GAP coverage, be certain to follow up with your GAP coverage provider to ensure they have all the information to file your claim. Sign and return all requested documents.

  • Tip 3: File Paperwork Promptly – Provide all information in a timely manner to expedite your claim. Sign your name exactly as it appears on your vehicle title and return all requested information. Be sure to keep a copy of everything you send.

  • Tip 4: Follow Up – Follow up with your insurance company to confirm they are processing your claim and there are no issues.

    A missed call or detail on a form could delay a claim another day or two. Constant contact with your insurance agent is key to quickly identifying roadblocks and speeding up the process.


Auto Insurance Claims

Below are the steps to get started repairing the damage to your property:

  • Call your insurance company - Have your policy number and a description of the damage ready.

  • Secure the property - If possible, try to protect your property from further damage.

  • Call FEMA - If you have flood damage and do not have flood insurance, call FEMA at 1.800.621.3362 or go to for help.

Contact Us

Security Service will assist you throughout the process if you have questions or need answers.

Hours of operation:

8:30 a.m. to 5:30 p.m.

Contact Information:

Local: 210.444.3064
Toll Free: 888.762.9136
Fax: 210.444.3124

Mailing Address:

SSFCU - Recovery Servicing
15000 IH West
San Antonio, TX 78249