Fraud & Lost Items
Security is a priority at Security Service. This section will help you learn how you can take steps to protect yourself and your family from fraud. Fax or mail your completed form to us or bring it into your nearest Security Service location.
In the event that you experience lost, stolen, or fraudulent items (checks, debit or credit card), immediately:
Contact the Security Service call center at
1.888.415.7878
or visit the nearest branch.
File a police report with local law enforcement.
Security Service Unauthorized/Fraudulent Transaction Forms:
- Unauthorized PIN Transactions - Use this form to dispute unauthorized pinned ATM/Debit Card transactions. Email the completed form to ssfcu@ssfcu.org.
- Debit/Credit Card Dispute (Non-Fraud) - Use this form to dispute an issue with an authorized debit or credit card transaction. Email the completed form to ssfcu@ssfcu.org.
- Unauthorized ACH Debit Dispute - Use this form to dispute an unauthorized ACH item. Email the completed form to ssfcu@ssfcu.org.
- Credit Bureau Letter of Dispute1 - Use this form to dispute items reported to a credit bureau. Email the completed form to ssfcu@ssfcu.org.
- Negotiable Instrument Fraud Affidavit - Use this form for check(s) that are altered, forged, or fraudulent. Email the completed form to ssfcu@ssfcu.org.
For information on forms needed to report fraudulent activity on your account, visit on our Member Forms page.
Security Service Power Protected Checking
Provides access to credit report monitoring, fraud protection, mobile phone coverage and much more!
1. For disputed items it is recommended to file disputes directly with each Credit Reporting Agency as this is the most efficient and timely method in compliance with the Fair Credit Reporting Act guidelines. This method allows for tracking of the disputed item by the person placing the dispute for easy monitoring.
Please use the credit reporting agency links provided below for convenience:
Transunion: www.transunion.com
Equifax: www.equifax.com
Experian: www.experian.com
Members may obtain a copy of their credit history report by accessing the link provided below:
Online: https://www.annualcreditreport.com/cra/index.jsp
Phone: 1.800.685.1111